FAQ’S

APPLICATION HAIRCARE

Which hair type is this product suitable for?

Each of our Hairpods™ is suitable for multiple hair types. However, there are some haircare concerns we kept in mind while designing each product.

Precision Conditioner:
Targeted for: Damaged Hair ✓ Bleached Hair ✓ Fine hair ✓

Shine Diffusion:
Targeted for: Dull hair ✓ Dry hair ✓ Damaged hair ✓ All Hair types ✓

Volume Mist:
Targeted for: Thin hair ✓ Dull hair ✓ Dry hair ✓ Fine hair ✓

Color Protect:
Targeted for: Dry Hair ✓ Coloured Hair ✓ Bleached Hair ✓ Damaged hair ✓

Vapored Strength:
Targeted for: Dry Hair ✓ Coloured Hair ✓ Bleached Hair ✓ Damaged hair ✓ Breakage prone hair ✓ All hair types ✓

How does the product fit into my hair care routine? Does it replace my existing hair care products?

Each Hairpod™, and its program,  is different. We recommend using it on clean, dry hair after washing (but it can also be used on damp hair). RÉDUIT products have been designed to enhance your haircare routine. While Hairpods™ are not a replacement for your shampoo, they can replace your in-shower conditioner and deep-conditioning products.

How do I apply the treatment?

Glide the device close to your hair and apply according to your haircare needs.

Is the treatment designed only for the hair or can it also be used on the scalp?

Hairpods™ are haircare treatments that should be used on the hair strand. However, RÉDUIT’s LED Hairpods™ produce enough light to reach your scalp and deliver targeted benefits there. Moreover, since Hairpods™ are a light chassis topical, the formulas will not damage your scalp even though they have been designed for your hair.

Do I need to wash the hair after the treatment

The current range of Hairpods are all leave-on products

How often should I use this treatment?

The treatment is safe to use once a day on clean, dry or damp hair.

How long does the effect last?

This depends on the program intensity and your hair length and type. Visible effects will last through the day. 

How can such a small amount of product nurture long hair?

Your hair can become damaged, dry out, or become coated in the residue left by traditional products after continued use. This makes it more hydrophobic – meaning it repels water. Hydrophobic strands will not absorb water when wet, instead, this water will gather on the surface of the strand and form a thin barrier which then traps shampoo molecules and prevents them from properly penetrating and conditioning the hair. RÉDUIT scientists have discovered that they could counter this adverse effect by using specially configured Magnetic Misting that can also stimulate blood flow in the scalp and synthesis of collagen and keratin to increase health and vitality of the scalp and hair. In addition, Ultrasonic Diffusion microtechnologies create low surface tension droplets, allowing the Hairpod™ formulas to quickly and efficiently form micro-fine layers around each strand, protecting and enhancing the appearance and feel of your hair. RÉDUIT systems have completely redefined haircare, focusing on products that contain more concentrated active ingredients and a novel application system based on superior microtechnologies.

How can RÉDUIT devices be effective for all hair types?

Each RÉDUIT device is effective on all hair types, depending on the Hairpod™ used. The Hairpods™ formulations are targeted for specific haircare concerns which might affect different types of hair, but the device itself is compatible with all Hairpods™, and thus all hair types. RÉDUIT’s devices harness powerful magnetic misting microtechnologies that are specially adapted to each Hairpod™ formulation to allow a 38x more efficient application of active ingredients than by traditional means (such as sprays or creams). RÉDUIT has done extensive research while developing this tech and has measurable scientific data to back up these results.

Your hair can become damaged, dry out, or become coated in the residue left by traditional products after continued use. This makes it more hydrophobic – meaning it repels water. Hydrophobic strands will not absorb water when wet, instead, this water will gather on the surface of the strand and form a thin barrier which then traps shampoo molecules and prevents them from properly penetrating and conditioning the hair. RÉDUIT scientists have discovered that they could counter this adverse effect by using specially configured Magnetic Misting that can also stimulate blood flow in the scalp and synthesis of collagen and keratin to increase health and vitality of the scalp and hair. In addition, Ultrasonic Diffusion microtechnologies create low surface tension droplets, allowing the Hairpod™ formulas to quickly and efficiently form micro-fine layers around each strand, protecting and enhancing the appearance and feel of your hair. RÉDUIT systems have completely redefined haircare, focusing on products that contain more concentrated active ingredients and a novel application system based on superior microtechnologies.

How far away should I hold the device when applying Hairpods™ treatments?

6-10 cm is the optimum distance. Depending on your hair length and type, use it according to the diameter of mist you find will best cover your hair.

How do I use Hairpods™ and RÉDUIT devices?

Hairpods™ and RÉDUIT devices are used in conjunction with one another. RÉDUIT devices have been designed to maximize the effect of each Hairpod™ 

 

  1. Insert your chosen Hairpod™ into your RÉDUIT One or Gold and rotate it clockwise until you hear a click.
  2. Gently glide your RÉDUIT One over clean, damp or dry hair and see our nourishing formula gently diffuse into your hair from root to tip.
  3. The device will vibrate every five seconds to help you to keep track of the areas treated.
  4. If your device has a boost function, like the RÉDUIT One Gold, activate it with a second click and get even more out of RÉDUIT delivery systems. 
  5. Your luxurious haircare treatment will be complete in up to 30 seconds, leaving you with rejuvenated hair. Results may be seen immediately or will develop gradually, depending on your selected Hairpod™ treatment. 
  6. Shut down the device and stop the treatment with one more button press. The device will otherwise shut down automatically after 60 seconds
How long does each treatment last? Is there any difference in treatment regarding hair length and type?

Each treatment is meant to last for up to 30 seconds. A built-in timer produces a short vibration every 5 seconds to signalize when you should change the hair zone that you are treating. However, all hair is different and some users find longer or shorter treatment periods better suited for their hair needs.

Do I use it on dry or wet hair?

Hairpods™ can be used on both damp or dry hair, as long as your hair is clean and free of product residue.

How long does it take for a product to absorb?

The absorption happens quite fast, however, you can use a comb or brush to help the product absorb if you wish.

How long it takes to see results?

This depends on the Hairpod™ in question. Results are visible right away with any product from our Style line. Meanwhile, products from our Treatment/Care line enhance your hair through continued use and show gradual improvement.

Can men use this?

Yes, RÉDUIT treatments, as well our company, is not gender biased.

APPLICATION SKINCARE

You can put it directly on your face with the makeup still on while your skin is dry?

Skinpods should be applied on clean dry or damp face without makeup or its residue.

How does the product fit into my skin care routine? Does it replace my existing skin care products?

Skinpods can replace your entire routine. RÉDUIT constantly develops new products to give new possibilities to improve your skin. RÉDUIT products also fit in your existing routines meaning they enhance it and replace the product you are currently using no matter the application medium – cream, lotion, serum, etc. RÉDUIT Skinpods offer higher efficiency making them the ultimate skincare routine with products that satisfy the most challenging skincare issues. To see what you can do with our products, apply for a consultation or take our skin quiz and book a consultation for more skin advice.

Which skin type is this application for?

RÉDUIT Skinpods are designed with every skin type in mind, free of thickeners and other ingredients that do little benefit to your skin, we designed a product that enables the application of active ingredients just where you want it for desired results more efficient than traditional products. Check our product pages to find a Skinpod that addresses your specific skin concern.

How do I apply the treatment?

Insert the chosen Skinpod into the chosen applicator. Keep approx 3 cm from your skin and apply 5 seconds on dry or damp face over each of the following zones:

FOREHEAD

NOSE

UNDER EYE AREA

CHEEKS

CHIN

Leave it for a few seconds to sink in.

Do I need to wash my face after the treatment?

No, Clean Vapor is our cleanser and only rinse out the product, all other products are leave-in products and should not be rinsed for best results.

How many times can I use one pod?

Each Skinpod is designed for up to 40 usages in mind if used according to our recommendations.

How long does the effect last?

RÉDUIT Skinpods should be used on a regular basis to reap the benefits and best results. The effects get better over time as we are offering skin treatments, not cosmetic treatments. Some of our Skinpods offer instant benefits like Clean Vapor or Precision Shiled and Hydro Boost, while all provide long term benefits over time.

How far from your face should you use the Skinpods?

Skinpods should be used 3-6 cm form your skin for optimum results.

Is this applied only to the face or can it be used on the neck, cleavage and hands (since these are the areas that will be the first ones to show the aging of the skin)?

Skinpods number of uses and usage time is designed for the face, however, the products are completely safe for other parts of the body like neck and cleavage area.

Can you additionally massage or dab it with the cotton pad the product in after misting it on your face?

We do not recommend dabbing the products on your face, wait for a very short time for it to absorb. An exception is Clean Vapor, a cleanser for which you should use your fingers or pads to remove residue after application and rinse your face afterwards.

Can the excess of the product be patted with the cotton pad or massage it in with their hands?

We do not recommend dabbing the products on your face, wait for a very short time for it to absorb. An exception is Clean Vapor, a cleanser for which you should use your fingers or pads to remove residue after application and rinse your face afterwards.

In which order should I apply the treatments?

This depends on your skin type and specific concerns, visit our blog to find out about our skin routines.

Should my face be wet or dry for these treatments?

Skinpods should be applied on clean dry or damp face.

How long does it take for a product to absorb?

RÉDUIT Skinpods absorb right after application for most of the skin types. Meaning it takes less than a minute for a product to absorb. If you use multiple products when you take out the Skinpod and insert a new one the product should be absorbed already or absorbed in a way you may seamlessly go through your routine.

Can men use this?

RÉDUIT products are not gender bias and we encourage everyone to use them.

Do all pods fit any skin care device?

Yes, every pod and it’s programme fits all our skincare devices and can be used accordingly.

How often should I use this treatment?

Depending on the Skinpod, each can be used once or twice per day.

Is there a daily or a weekly limit for using any of these treatments?

Depending on the Skinpod, each can be used once or twice per day.

SAFETY

Is this dangerous to use?

RÉDUIT products passed all the legal safety tests and are safe to use.

Are the ingredients dangerous for the eyes and inhalation?

RÉDUIT products should not be inhaled or applied into the eyes directly. If any of this occurs please rinse your eyes or nose to avoid irritation.

Is there any danger from active ingredients being too concentrated?

All of RÉDUIT products passed testing for its ingredients are safe to use.

Is it safe to use it during pregnancy?

Before using any beauty and cosmetics products during pregnancy please consult with your physician.

What is the age minimum to start using Skinpods?

RÉDUIT does not prescribe and age minimum to start using Skinpods, this depends on specific skin type and needs.

Is it safe to use it around your eyes, or you should not mist any product on your eyes while doing your skincare routine?

RÉDUIT products are completely safe for usage around the eyes are, however, please close your eyes to avoid product getting into your eyes.

Since under eyes and corners of the eyes can show wrinkles - is it safe to use the device and treatments so close to the eyes?

RÉDUIT products are completely safe for usage around the eyes are, however, please close your eyes to avoid product getting into your eyes.

Are there any restrictions on the frequency of usage?

Depending on the Skinpod, each can be used once or twice per day.

Is this product safety tested?

Yes, our products have passed all of the testing necessary.

Is it safe to use it on the skin with issues such as: sunburns, open wounds, acne-prone skin, seborrhea, rosacea?

Sunburns ✔

Open wounds ✘

Acne-prone skin ✔

Seborrhea – consult with your dermatologist

Rosacea – consult with your dermatologist

Were RÉDUIT products tested by a third party?

Yes, RÉDUIT products were tested by a third party.

Is there a daily or a weekly limit for using this treatment?

Depending on the Skinpod, each can be used once or twice per day.

What is the justification for the RÉDUIT Spa device and Skinpods being effective for all skin types?

All of RÉDUIT treatments are designed to be light and efficient not irritating the skin. Most of the skin irritations are due to secondary ingredients that do nothing or little to your skin, like thickness and binders as well as fixatives. RÉDUIT’s smart formulations are designed with carefully selected actives that work and with significant minimisation of secondary ingredients. RÉDUIT developed in-house microtechnologies from the field of medicine used for better drug deliveries. Meaning it is more potent and efficient in it’s application to the skin than traditional products making it suitable for all skin types.

DEVICES

Where are these products manufactured?

All of RÉDUIT products are designed in Switzerland and some are manufactured in China. All of the topical solutions are designed and produced in Switzerland or Europe.

What is the product’s battery life?

RÉDUIT devices have been optimized for battery longevity, giving you up to 3 months of usage in each charging cycle.

How do I turn on the device?

The RÉDUIT Applicator has a single button interface that is used to turn on the device, switch program intensity while working, shut down the device.

How do I register my product with RÉDUIT?

Scan the QR code found on the device packaging. This will lead you to our product registration form.

How do I clean my device?

You just need to wipe down your device using a wet wipe or towel.

Does the product have a battery?

RÉDUIT devices all come with a rechargeable battery.

What exactly do the LED lights do?

Each Hairpod™/ Skinpod™ has been paired with an LED treatment that helps to enhance and smooth longterm results. There are detailed explanations for each LED treatment on each LED Hairpod™ product page under the LED tab.

What does the RÉDUIT warranty cover?

Warranty on all RÉDUIT devices lasts 2 years. The warranty is activated only after product registration. Our warranty covers all product failures and malfunctions not caused by wrong usage or user damage to the product.

HAIRPODS™

How do I know when a Hairpod™ has been used up?

Hairpods™ are designed for you to be able to see the amount of topical left inside. Hairpods™ will not diffuse empty and should not be used inside of the device when empty.

Is it possible to recycle Haripods™?

Yes, RÉDUIT has a Return & Renew program where you can find all the info on how to recycle your used Hairpods™ and get benefits for participating. 

Is it possible to refill the product?

No, please use the Hairpods™ and RÉDUIT devices as described in the user manual. Do not try to refill your used Hairpods™, recycle them instead through our Return & Renew program. 

Can I replace the Hairpod™ with another one before I’ve completely used up the topical inside?

Yes, you can interchange the Hairpods™ as you wish and use them as long as there is topical inside.

How can I take the Hairpod™ out of the device?

Turn the Hairpod™ counter-clockwise until you hear a click. Then remove the Hairpod™.

What are the ingredients featured in Hairpods™?

You can visit each Hairpods™’s product page on www.reduit.com to view their ingredients list and choose the one best suited to your haircare needs.

How frequently do I need to buy new pods?

This depends on your frequency of use. You can always order new Hairpods™ from our shop. Do not forget to recycle your old ones with our Return & Renew program to get one Hairpod™ free of charge.

Can you use a Hairpod™ more than once? How many uses are there in a Hairpod™?

All Hairpods™ are designed for up to 20 uses, depending on your hair length and type.

SKINPODS™

How do I know when Skinpod™ has been used up?

Skinpods™ are designed for you to be able to see the amount of topical left inside. Skinpods™ will not diffuse empty and should not be used inside of the device when empty.

Is it possible to recycle Skinpods?

Yes, RÉDUIT has a Return & Renew program where you can find all the info on how to recycle your used Skinpods™ and get benefits for participating. 

Is it possible to refill the product?

We strongly advice to use the Skinpods™ and RÉDUIT devices as described in the user manual. Do not try to refill your used Skinpods™, recycle them instead through our Return & Renew program.

Can I replace the Skinpod™ with another one before I’ve completely used up the topical inside?

Yes, you can interchange the Skinpods™ as you wish and use them as long as there is topical inside.

Does Clean Vapor clean just the makeup residue or makeup in general, can it be used as step 1 in the skincare routine?

Clean Vapor gently removes residual oil and grime, leaving your skin smooth and hydrated. Apply this vapored cleanser using the RÉDUIT Spa on damp skin to purge your pores without stripping your skin of its natural oils. Created especially for sensitive skin, this cleansing mist treatment is effective at removing makeup residues and excess oils, but gentle enough that it won’t irritate even the most delicate skin. Use this cleanser daily as the perfect 2nd step to your double cleansing routine.

Can Hydro Boost be used multiple times during the day? Are there any restrictions or limitations regarding the number of daily usages?

Yes, Hydro Boost can be used twice a day depending on your hydration routine.

Is Precision Shield to be used as sun protection cream, or treatment after exposing your skin to sun and harsh weather?

Precision Shield helps to elevate the skin condition after sun exposure. It is designed to be a protective skin treatment from external factors and does not have an SPF.

Is Hydro Boost also good for oily skin?

Yes, Hydro Boost can be used on any skin type that needs hydration or moisture.

Since under eyes and corners of the eyes can show wrinkles - is it safe to use the device and treatments of Ageless Mist so close to the eyes?

RÉDUIT products are completely safe for usage around the eyes are, however, please close your eyes to avoid product getting into your eyes.

How can I take the Skinpod™ out of the device?

Turn the Skinpod™ counter-clockwise until you hear a click. Then remove the Skinpod™.

What are the ingredients featured in Skinpod™?

You can visit each Skinpod™’s product page on www.reduit.com to view their ingredients list and choose the one best suited to your haircare needs.

How frequently do I need to buy new pods?

This depends on your frequency of use. You can always order new Skinpods™ from our shop. Do not forget to recycle your old ones with our Return & Renew program to get one Skinpod™ free of charge.

Can you use a Skinpod™ more than once? How many uses are there in a Skinpod™?

All Skinpods™ are designed for up to 40 uses.

Can Hydro Boost be applied over the skin which has already makeup on it?

Skinpods should be applied on clean dry or damp face without makeup or its residue.

Can Ageless Mist be applied only to the face or can it be used on the neck, cleavage and hands (since these are the areas that will be the first ones to show the aging of the skin)?

Skinpods number of uses and usage time is designed for the face, however, the products are completely safe for other parts of the body like neck and cleavage area.

Is Precision Shield suitable for the rest of your skin which is exposed - hands, neck, cleavage?

Skinpods number of uses and usage time is designed for the face, however, the products are completely safe for other parts of the body like neck and cleavage area.

Is Clear Dew safe to use over open wounds from acne?

We do not recommend using Skinpods over open wounds before they heal.

Does Clear Dew help with the scarring of the acne on the face?

Clear Dew helps to alleviate problems shown with breakouts. Potassium Azeloyl Diglycinate, an Azelaic acid derivative, has powerful brightening, anti-inflammatory, and anti-blemish effects that will smooth your skin and get rid of redness. In combination with golden chamomile extract, this blend will help soothe skin irritated by breakouts.

WARRANTY POLICY

How do I activate warranty?

To return your product, please contact us at customercare@reduit.com

Can I use the warranty to receive a different device or pods?

For adjustments to our Warranty Policy, please contact customercare@reduit.com

Can I apply for a warranty in the store or at some other online channel selling your products?

To apply for a warranty, please contact us at customercare@reduit.com. Products bought at the retailers are as well covered by our 2 year warranty policy. To be able to process the warranty activation for products bought outside of reduit.com we will need the copy of the invoice received by the retailer and/or the serial number of your device.

How do I apply for a warranty?

To apply for a warranty, please contact us at customercare@reduit.com

Will the shipping be free for my replacement?

Shipping fees are paid by the customer, for the new orders or the replacement sendouts and are not refundable.

PRODUCT REGISTRATION

How do I register my product?

Visit https://reduit.com/register/ for a guided process on your device registration.

What does the product registration mean?

When you register a product you receive your 24-month warranty and you able to opt-in for all RÉDUIT’s programmes as well as RÉDUIT community.

What are the benefits of registered product?

Once you register your product, you activate your 2 year warranty but as well, can be certain your product is authentic and the original one.

What if something goes wrong with my device and its not registered?

Please contact our Customer Care on customercare@reduit.com with a detailed description of your issue and a device receipt or proof of purchase.

Can I check if I succesfuly registered my product?

Upon registration, you will receive an email confirmation.

Can pods be registered too or just the devices?

Only RÉDUIT devices can be registered and are covered by a warranty and our 30-day Satisfaction Guarantee.

What if I am not able to register my device?

Please try again, if unable, please contact us on customercare@reduit.com with a your product details.

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