DEVICES AND TECHNOLOGY

You can turn on the device by pressing the button on your device to turn it on. Your device needs to have a Smartpod inserted before you attempt to turn it on, otherwise it will not work. If the Smartpod is not inserted correctly and you do not hear a click when you place it inside, the device won’t turn on. This single-button interface is used to turn on the device, switch program intensity while the device is working, and shut down the device.

You can turn off your device by pressing the button again, until the device vibrates and the treatment program stops.

You can charge the device by using the micro-USB charging cable you received and plugging it into the micro-USB outlet in the device. Make sure that the area is dry before charging. The device will take approximately 2 hours to fully charge.

The regular usage cycle, and the one that we recommend for optimal usage, is 15 seconds, which should give you enough time to cover all areas of the skin or hair. If you feel that time is insufficient you can always start another cycle.

After charging for 2 hours, you can use the device for up to 3 months.

Cleaning the device is quick and easy, wipe down your device using a wet wipe or towel, or just wash it with some water. That’s it!

Make sure that your Smartpod is placed inside in the correct position, and that you have heard an audible click when placing it inside. The device will not work if the Smartpod is not input correctly.

If your device is blinking or glowing in red, it means the battery is likely drained. In case the device is still working but is blinking in red, it means that your battery is running out and is close to being drained. Make sure to charge your device!

Did you make sure the Smartpod was put in correctly and you heard a click when you locked it in? If the Smartpod is not put in correctly, it will not work.
Another reason as to why your Smartpod might not be working is that the diffuser part isn’t dry (the circle in the middle). Make sure you wipe it with a napkin, cloth or cotton tip. If the device is dry, and the Smartpod is still not working it is possible that the liquid has crystallized. To fix that, all you need to do is use some water and a cotton tip or cloth to wipe it. Make sure it is dry when you are done.

RÉDUIT devices work by using proprietary enhanced delivery via RÉDUIT Magnetic Misting and Ultrasonic Diffusion and Magnetic Misting technologies, which you can read more about on our technology page here.

The LED treatment is exclusively available only when using LED Skinpods or LED Hairpods.

HOW TO USE THE TREATMENTS

Make sure your face is clean and you have no makeup on.
Remove the sealing cap from the selected Skinpod. Insert it gently into your RÉDUIT device and turn clockwise until you hear a click.
Press the power button to start the programme and your RÉDUIT device will light up.
Apply on dry skin from approximately 3 cm distance, covering all treatment areas.
Glide the device across your cheeks, forehead, nose, and chin, changing the targeted area every time the device vibrates.
The device will vibrate every five seconds to signal that it’s time to move to a different area.
Repeat this until the treatment is over or manually turn the device off by double clicking the on button.
After use, reattach the sealing cap, remove the Skinpod from the RÉDUIT device, and store it.
Do not massage, leave-in and wait 5 seconds before applying a new treatment to ensure product absorption.

Make sure your hair is freshly washed. Use on dry or damp hair.
Remove the sealing cap from the selected Hairpod. Insert it gently into your RÉDUIT device and turn clockwise until you hear a click.
Press the power button to start the programme and your RÉDUIT device will light up.
Glide and apply onto the lengths of your hair and ends, lock by lock, from 3 cm distance. Do not treat the scalp. Leave in.
Your RÉDUIT device will pulse every 5 seconds during treatment, as a reminder to change the position of the application area and will turn off automatically after one minute.
After use, reattach the sealing cap, remove the Hairpod from the RÉDUIT device, and store it.

Each RÉDUIT Smartpod provides multiple applications and are not single-use. The 5ml Skinpods are equivalent to 50ml of traditional skincare products, while 5ml Hairpods are equivalent to 200ml of haircare products. The exact number of times you will be able to use one Smartpod depends on how long you do the treatment and how often you use the boost function.

Depending on the Smartpod, each one can be used once or twice per day. You can find specific instructions on how often and when to use each Smartpod on their dedicated product page.

QUESTIONS ABOUT SKINCARE

The RÉDUIT Skinpods were created for every skin type and can be used without worry since they are free of thickeners and other filler ingredients. If you’re unsure which Skinpod is right for you, make sure to take our beauty quiz and find your perfect match!

Yes, you’re free to use any of your skincare products while using RÉDUIT Skinpods. Skinpods were designed as both stand-alone and complimentary skincare treatments. If you are using other skincare products, make sure you use the RÉDUIT Skinpods before applying any other products!

Not sure which Skinpod would be perfect for you? Take our beauty quiz and we’ll recommend the treatments that will work best for you.

Our Skinpods are made of clear, easily see through so you should be able to see the amount of topical that is left inside! Remember that your Skinpods will also not diffuse or work when empty.

Yes, it is! In fact, RÉDUIT has a Return & Renew program where you can find all the info on how to recycle your used Skinpods and get benefits for participating. You will need four Skinpods to recycle and in exchange we will generate a discount code you can use to redeem one Skinpod free of charge with your next purchase at www.reduit.com

RÉDUIT Skinpods absorb right after application for most skin types! This means it takes less than a minute for them to absorb, and makes it easy to apply makeup right after the skincare treatment.
If you are using multiple products one after another, once you take out the previously used Skinpod and insert a new one, the product should be absorbed already or absorbed in such a way that you can seamlessly continue with your routine.

No, it is not possible to refill the Smartpods once they have been used up. However you can use our Return and Renew program to send us four Smartpods back and we’ll give you a discount code to get one Smartpod for free with your next purchase.

No, there’s no need to wash your face after treatment as our products are all leave-in.

From a distance of 3 cm to ensure maximum exposure. If there is too much distance between the device and skinl, the product might not reach the skin, and if ithe device is too close the diffusion will not be as widely spread as it could be.

No, your face needs to be clean and make-up free before you start the treatment!

The Skinpod number of uses and usage time is designed for the face, however, the products are completely safe for other parts of the body such as the neck and cleavage area.

No, we are a completely touch-less treatment that absorbs into the skin quickly without any need for additional dabbing or massaging.

Your skin needs to be dry before applying the treatment.

QUESTIONS ABOUT HAIRCARE

Each of our Hairpods is suitable for all hair types. However, there are some specific haircare concerns we kept in mind while designing each product.
If you’re unsure which Hairpod is right for you, make sure to take our beauty quiz and find your perfect match.

Yes, you are free to use any of your haircare products while using RÉDUIT Hairpods. We recommend using Hairpods after your usual haircare treatments as RÉDUIT Hairpods are leave-in.

Not sure which Hairpod would be perfect for you? Take our beauty quiz and we’ll recommend the treatments that will work best for you.

Our Hairpods are clear and seethrough so you should be able to see the amount of topical that is left inside! Remember that your Hairpods will also not diffuse or work when empty.

Yes, it is! In fact, RÉDUIT has a Return & Renew program where you can find all the info on how to recycle your used Hairpods and get benefits for participating. You will need four Hairpods to recycle and in exchange we will reward you with one Hairpod free of charge with your next purchase.

The absorption happens quite fast, but feel free to use a comb or brush to help the product absorb, if you wish!

No, it is not possible to refill the Smartpods in any way, however you can use our Return and Renew program to send us four Smartpods back and we’ll give you a discount code to get one Smartpod for free with your next purchase.

No, you don’t need to wash your hair after treatment as our products are all leave-in.

You should use the device from a distance of 3 cm to ensure maximum exposure of hair to the treatment. If there is too much distance between the device and hair, the product might not reach the hair, and if the device is too close the diffusion will not be as widely spread as it could be.

ORDERS AND SHIPPING

We apologize for the inconvenience. Please reach out to customercare@reduit.com and they’ll be happy to assist you.

You can place your order by visiting our online store, placing your selected products into the cart, and proceeding to the checkout, where you will be asked to enter your shipping and billing details.

You can cancel your order within 12 hours, not including the weekend. During the work week, you can request to cancel the order by Friday 10 AM EST the latest, otherwise we will no longer be able to cancel your order. Please contact customercare@reduit.com to request an order cancellation.

You can return your purchased devices within 30 days from the date of purchase. Please note that free devices cannot be refunded.

Skinpods and Hairpods need to be unopened and unused in order to be eligible for return.

Yes, we ship worldwide with the exception of these countries: Armenia, Belarus, Kazakhstan, Kyrgyzstan, and Russia. If an order is received from any of these countries, the customer will be refunded and redirected to our partner.

Due to the holiday season, all of our coupon codes are currently unavailable. The only coupon codes you will be able to use are:

  • the code for registering your RÉDUIT devices
  • the code for one FREE Smartpods received upon returning four Smartpods with the Return & Renew program

All previously active coupon codes will be reactivated after the 26th of December. Thank you for your understanding!

SUBSCRIPTION

There are several benefits to getting a RÉDUIT subscription! For starters, by activating a recurring subscription you will never have to worry about running out of your skin & hair care favorites, and will always have a timely supply arriving at your door. You also don’t have to go through the hassle of having to reorder your chosen Skinpods and Hairpods or risk forgetting to top-up before you run out.

Additionally, by getting a subscription model for your Skinpods or Hairpods, you will also be eligible for discounts, based on the quantity you subscribe to.

The offer you will be able to claim with the subscription model is the following:

ONE Smartpod = 10% off the full price
TWO Smartpods = 15% off the full price
THREE Smartpods = 20% off the full price
FOUR+ Smartpods = 25% off the full price

 

A FREE UNI device is available with purchase of one of our monthly, recurring subscription set plans.*

*Limited to one device per customer, to be sent with the first month of subscription delivery only.

This is a monthly recurring subscription which means that the subscription will automatically renew each month unless cancelled two business days before the date of the initial subscription purchase. For example, if you subscribed, and were charged, on the 7th of the Month, your next subscription will be charged on the 7th of the following Month.

To activate a subscription please go to the product page of your chosen Skinpod or Hairpod, scroll down, and below the ‘Add to cart’ button, you will see the option to Subscribe and save % off your subscription. Click on the ‘Save %’ button and you will be taken to your cart. Repeat this with each Skinpod or Hairpod you want in your monthly subscription.

Alternatively, you can simply ‘Add to cart’ whichever Skinpod OR Hairpod you choose and in your cart, you will see a clickable box titled ‘Subscription’. By selecting that box, you will be subscribed to that Skinpod or Hairpod.

Please keep in mind, you will need to be logged into your account or create an account upon purchase.

To cancel your subscription, please log into your account that you used for the subscription,and select Subscriptions in the menu of your account. Scroll down to where you see ‘Actions’ and select ‘Cancel’.

You can cancel your subscription up to TWO business days before the date of the next billing. For example, if you subscribed and were charged on the 7th of the Month, your for next month subscription will be renewed and charged on the 7th of the following Month. Considering the subscription must be cancelled two business days before the date of renewal, if the date of renewal falls on a Monday, you would need to request a cancellation by Thursday of the previous week, due to the weekend.

This subscription is an automatic monthly renewal that will be active until cancelled at least two business days before the date of renewal.

Our subscription is a monthly-renewal model and will be automatically charged to your card on a monthly basis. At the moment you will be able to subscribe to the following models:

Subscription to ONE Skinpod or Hairpod, which will grant you a 10% discount on the full price of the Smartpod.

Subscription to TWO Skinpods or Hairpods, which will grant you a 15% discount on the full price of the Smartpods.

Subscription to THREE Skinpods or Hairpods, which will grant you a 20% discount on the full price of the Smartpods.

Subscription to FOUR or more Skinpods or Hairpods, which will grant you a 25% discount on the full price of the Smartpods.

No, you will not be able to receive a refund on your subscription once it is charged and shipped.

No, you cannot apply further discounts or use promo codes for your subscription model. By purchasing a subscription you will already be eligible for our discounted subscription offer based on the amount of Smartpods contained within the subscription.

Yes, you can update or modify your subscription. To modify or update your subscription please access your RÉDUIT Account. You can cancel your subscription and create a new one, or add additional Skinpods and Hairpods to your current subscription plan. Please keep in mind that you will need to complete any modifications or updates at least two business days before your automatic renewal.

Your subscription will be shipped on the date of initial subscription purchase. For example, if you purchased your subscription on the 7th of the Month, it will be shipped on the 7th of every month until cancelled. The exact date of delivery will depend on the location the order is being shipped to.

WARRANTY AND PRODUCT REGISTRATION

The warranty for ✓ ALL RÉDUIT DEVICES is 2 years.

The warranty is activated through registration on our site, please go to https://reduit.com/register/ to register your product.

To apply for a warranty, please contact us at customercare@reduit.com. Products bought at a retailer’s are also covered by our 2 year warranty policy. However, to be able to process the warranty activation for products bought outside of reduit.com we will need the copy of the invoice or receipt received by the retailer and/or the serial number of your device.

Visit https://reduit.com/register/ and follow the instructions in order to register your device.

Your 2-year warranty is activated via registration. By registering you also confirm that your product is authentic and original!

No, only RÉDUIT devices can be registered and are covered by a warranty as well as our 30-day Satisfaction Guarantee.

In case you are unable to register the first time, please try again in a few minutes. If you are still unable to register, please contact us on customercare@reduit.com with your product details.

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