30-Day Satisfaction Guarantee
WELLFULLY S.A., Rue de la Chapelle 10, 2035 Corcelles, Switzerland (“WELLFULLY”) represent and warrant to the original purchaser (“Purchaser”) that RÉDUIT’s devices and charger cables (“Product(s)”) are free from material defects, including improper or inferior workmanship, materials, and design, during the designated 30-Day Satisfaction Guarantee, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:
- 30-Day Satisfaction Guarantee: If the Purchaser is dissatisfied with any of the bought RÉDUIT devices she or he can contact RÉDUIT Customer Care via email and ask for a full refund within 30 days from receiving the device. Please note that the 30-Day Satisfaction Guarantee covers only the device and cannot be applied to Skinpods or Hairpods. The following process is applied. WELLFULLY checks the product for the following:
- Abuse, accident, misuse, improper storage, exposure to heat & flame
- External causes such as from collision, fire, sand, dirt, windstorm, lightning, or earthquake;
- Exposure to extreme weather conditions, theft, blown fuse, or improper use of any electrical source;
- Use with non-RÉDUIT products or products not recommended for use with RÉDUIT devices;
- Normal wear and tear of the equipment;
- Usage of the product other than its normal and customary manner;
- Improper testing, operation, maintenance, or any alteration or modification of Product;
- Consumable parts, such as batteries, unless damage has occurred due to a defect in WELLFULLY materials and workmanship;
- Service or opening of a device performed by anyone who is not a WELLFULLY representative or an authorized WELLFULLY service provider;
- Other acts which are not the fault of WELLFULLY;
- Cosmetic damages, including but not limited to dents or scratches in decorative, structural, or non-operative parts resulting from customer use;
- Incorrect voltage.
NOTE: Devices featuring signs of ware of other conditions described in the points written above shall not be treated under 30-Day Satisfaction Guarantee
- The 30-Day Satisfaction Guarantee extends only to Purchasers who purchased the Product on reduit.com and is not assignable or transferable to any subsequent purchaser/customer and Purchasers that bought the product from retailers and partners of WELLFULY & RÉDUIT.
- The 30-Day Satisfaction Guarantee extends only to devices and does not include Skinpods or Hairpods.
- The 30-Day Satisfaction Guarantee covers only the full refund. Other related costs such as shipping and delivery costs may be borne by the purchaser at WELLFULLY’s option.