PLACING AN ORDER
WILL I RECEIVE AN ORDER CONFIRMATION?
On completion of your order you will receive an automatic confirmation email. This email is a confirmation that your order has been received by our team and it will be sent to the email address associated with your order.
We reserve the right to accept or decline your order at any time after the confirmation of your order. If for any reason the order cannot be accepted we will contact you via the email address you provided when placing the order.
In the event that we cannot accept your order, we will refund you the amount paid. This may take up to 14 working days to appear back in your account.
CAN I CHANGE OR CANCEL AN ORDER?
To cancel or amend an order please contact our customer service team immediately at email@example.com. We are unable to cancel or redirect a delivery once it has been shipped.
WHERE DO WE DELIVER?
We offer worldwide delivery meaning you can place the order on our website and we will deliver it to you, whatever country you are in.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent. The majority of our orders are shipped within 2-3 business days after the order has been placed.
WHEN DO WE DELIVER?
Our couriers deliver between 9am-5pm, Monday to Friday excluding holidays.
DOES MY DELIVERY NEED TO BE SIGNED FOR?
We require a signature on delivery for all orders.
WHAT IF I’M NOT HOME?
If no one is available at your address to accept the delivery, please contact us to arrange an alternative delivery date. If we are unable to contact you or re-arrange your delivery we reserve the right to cancel your order.
IS MY DELIVERY INSURED?
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase then the person who signs for the package confirms receipt and is accountable for the package.
HOW TO RETURN AN ITEM
If for any reason you are not satisfied with any products purchased on our website, you may request a free return within 30 days of the date of delivery.
To return your product, please contact us at firstname.lastname@example.org
We will confirm receipt of your request by email, along with your return number.
TERMS AND CONDITIONS OF RETURNS
To return a product the following conditions must be met:
- The products should not have been used, or damaged.
- The products must be returned in their original packaging, complete with any accessories sent together with the item.
- The returned items must be received by the agreed courier within 30 days after you received the delivery.
If all conditions are met, we will refund you the price of the products purchased. In the event we cannot accept a return for any reason you may choose to have the products returned to you at your own expense.
WHERE IS MY RETURN?
Depending on the returns method agreed you may be able to track the journey of your return as soon as it has reached the courier. We will notify you by email once your return has been received by us. Once your return has reached us it may take up to 14 working days to process.
WHEN CAN I EXPECT MY REFUND?
Once we receive your return we need to process it and verify that all the terms and conditions of the refund are met. This may take up to 14 working days.
Once your return has been accepted we will notify you by email. We will refund the amount to the payment method used at the time of purchase.
You should receive your refund within 14 working days, however this may vary between banks.
Refunded amounts of orders placed using Paypal will be visible on your PayPal account within 48 hours of receiving your refund confirmation.