WARRANTY INFORMATION

WHAT IS COVERED BY THE 2 YEARS LIMITED WARRANTY?

RÉDUIT devices come with a 2-year warranty covering any manufacturer defect-related problems.

If there is a defect in the device, RÉDUIT agrees to exchange the product with a new equivalent product. RÉDUIT warrants the product against defects in materials and workmanship arising from normal use of the product.

To return a product the following conditions must be met: 

  • The products must be returned in their original packaging, complete with any accessories sent together with the item.
  • The products must not have cosmetic damages during the time the product is in your possession, including up until we receive the product.
  • The returned items must be received by the agreed courier within 2 years after you received the delivery.

HOW DO I CLAIM MY RÉDUIT WARRANTY?

To obtain warranty service, please make sure your device is registered on our website. To register your device please follow the instructions at https://reduit.com/register/

After product registration, please contact us at customercare@reduit.com.

CAN I USE THE WARRANTY TO RECEIVE A DIFFERENT DEVICE OR PODS?

For adjustments of our Warranty Policy, please contact us at customercare@reduit.com

WILL THE SHIPPING BE FREE FOR MY REPLACEMENT?

Shipping fees are paid by the customer, for the new orders or the replacement sendouts and are not refundable.

 

CAN I APPLY FOR A WARRANTY IN THE STORE OR AT SOME OTHER ONLINE CHANNEL SELLING YOUR PRODUCTS?

To apply for a warranty, please contact us at customercare@reduit.com.

Products bought in retailer stores are covered by our 2-year warranty policy. To be able to process the warranty activation for products bought outside of reduit.com we will need the copy of the invoice received by the retailer and the serial number of your device.

PRODUCT REGISTRATION

WHY DO I NEED TO REGISTER MY DEVICE?

When you register a product you receive your 24-month warranty and you able to opt-in for all RÉDUIT’s programmes as well as RÉDUIT community.

CAN I CHECK IF I SUCCESFULY REGISTERED MY PRODUCT?

After registering your product, you will receive an email confirmation.

CAN PODS BE REGISTERED TOO OR JUST THE DEVICES?

Only RÉDUIT devices can be registered and are covered by a warranty and our 30-day Satisfaction Guarantee. To find our more about the 30-day Saftisfaction Guarantee, please visit www.reduit.com/satisfaction-guarantee

WHAT IF SOMETHING GOES WRONG WITH MY DEVICE AND IT IS NOT REGISTERED?

Please contact our Customer Care on customercare@reduit.com with a detailed description of your issue and a device receipt or proof of purchase.

WHAT IF I AM NOT ABLE TO REGISTER MY DEVICE?

Please try again, if unable, contact us on customercare@reduit.com with your product details.

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